Return Policy
- Within 7 days of delivery via email, WhatsApp, or Facebook Messenger
- You can request a return if the item is Damaged, defective, incorrect, or incomplete.
Return Conditions
- Must be in original packaging with shipping label and tags attached.
- Product must be unused, unwashed, and undamaged.
- Include all original items (tags, manuals, warranty cards, freebies, accessories).
- Note: If the item doesn’t meet these conditions, the return may be rejected. After 3 failed delivery attempts of a rejected return, the item will be discarded and no refund will be issued.
Refund Policy
Refund Types
- Return Refund – After successful quality check.
- Cancellation Refund – Automatically processed.
- Failed Delivery Refund – After item reaches back to us.
Refund Methods & Timelines:
- Payment Method Refund Type Timeline
- Debit/Credit Card Payment Reversal 10 working days
- Mobile Wallet (bKash/Nagad/Upay) Wallet Reversal 7 working days
- Cash on Delivery Bank Deposit 5 working days
- Any Method Refund Voucher 1 working day
Important Notes:
- Timelines exclude weekends & holidays.
- Vouchers are one-time use; leftover value won’t carry forward.
- Cashback (if any) will be adjusted during refund.
- Refunds will go to the same account used for payment.